Search your domain from the home page or the domain search, choose the duration (1 to 5 years), then complete the order. Your domain is then managed from your client area.
Can I transfer an existing domain?Domains
Domain transfer is possible depending on the extension. Contact our support with your transfer (auth) code to start the process.
How do I deploy hosting or a server?Hosting
After choosing your plan and paying, your service is provisioned automatically. You'll find its access and management in your client area.
Can I change my plan later?Hosting
Yes, you can upgrade or downgrade your plan anytime from your client area.
Which payment methods do you accept?Billing
You can pay by card (via Stripe) or with your Acti wallet balance, which you can top up anytime.
How does the wallet work?Billing
The wallet lets you pre-credit your account and pay for orders in one click. The balance is visible and rechargeable from your client area.
How do I edit my information or address?Account
Go to the Addresses / Settings section of your client area to add, edit or remove your information.
How do I delete my account?Account
From your account settings, deletion section. Deletion is permanent; a positive wallet balance must be used first.
How do I become a seller on the marketplace?Sellers
Create an account then activate your seller area. You'll be able to set up your shop and publish physical or digital products.
How am I paid for my sales?Sellers
Your earnings are credited to your seller area. You can request a withdrawal from your seller dashboard.
How do I book a repair appointment?Repair
From the Repair page, choose your device and book online. A deposit may be required depending on the service.
What warranty applies to repairs?Repair
Our repairs come with a 6-month warranty. The average turnaround is 48h depending on the part and device.
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